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How We Handle Your Information

We collect only what we need to run your account, process bKash, Nagad and Rocket deposits, and keep your lobby access secure. This policy explains what data we gather, how we use it, and the controls you have over your information.

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DATA PRACTICES

How We Protect Your Account

We encrypt payment data when you send bKash, Nagad or Rocket deposits, store passwords in hashed form, and log every login attempt so you can spot unusual activity. Cookies track your session state and device preference; you can clear them anytime, though clearing will log you out and reset language settings.

Payment encryption bKash, Nagad and Rocket transaction details move through encrypted channels. We never store your mobile wallet PIN, and payment processors handle card data under their own security standards so it does not sit on our servers.
Cookie usage We place cookies to remember your login, preferred language, and lobby filters. Third-party cookies from game studios track session performance. You control cookies in your browser settings; blocking them may limit lobby features.
Account access logs Every login, deposit and withdrawal gets timestamped with your IP and device type. Check the activity log in account settings to see recent sessions; if you spot an unfamiliar entry, reset your password and contact support immediately.
Data retention Active accounts keep full history. Closed accounts enter a retention window for financial record-keeping, then personally identifiable fields are anonymised. Request early deletion by contacting support; we assess case by case based on regulatory obligations.
CONTACT PATHS

Reach Us About Privacy

If you want to review your data, update account details, or request deletion, our support team handles privacy enquiries through live chat, email and mobile channels. Response times vary by channel; live chat usually connects in minutes, email replies land within a few hours during business days.

Live Chat Open the chat widget in your account dashboard and ask for the privacy team. The agent can pull your data summary, walk you through correction requests, or start the deletion process while you wait.
Email Support Send your request to our support email with your registered mobile number and account username. We verify your identity before releasing data or making changes, so include both details in your first message.
Mobile Contact Call or message our Bangladesh support line from the mobile number linked to your account. The team can confirm your identity instantly and handle straightforward privacy requests over the phone.

Privacy Policy Answers

We collect your mobile number, username, password, date of birth, and device identifiers during registration. Payment data arrives when you fund via bKash, Nagad or Rocket. Activity logs capture session timestamps, IP addresses and game history.

Yes. Contact support via live chat or email with your registered mobile number and username. The team will send a data export containing account details, transaction history, activity logs and any documents you uploaded for verification.

We pass payment instructions to the processor, log transaction amounts and timestamps for your account ledger, and store the sender mobile number to match deposits. We do not keep your wallet PIN or access your external wallet balance.

We share minimal data with payment processors to complete transactions and with game studios to deliver lobby sessions. We do not sell your information to marketers or data brokers. Service partners sign confidentiality agreements and handle data under our privacy standards.

Log in, open account settings, and edit your mobile number, email or password directly. For identity documents or date of birth, contact support with the correction and proof; the team verifies changes before updating your profile.

Yes. Contact support and request account closure. We close the account immediately and place your data in a retention window for financial record-keeping. After that period, personally identifiable fields are anonymised. Early deletion is assessed case by case.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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