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Terms That Govern Your ok lb Account

Before you open an account or move funds through bKash, Nagad, or Rocket, these terms set out what you agree to and what we commit to in return. Access and eligibility depend on your local law and the regions we currently support.

Account Eligibility RulesPayment Conduct TermsWallet Use ConditionsClosure and Suspension Rights
ok lb Terms That Govern Your ok lb Account
HOW WE HANDLE YOUR ACCOUNT

Account Security and Our Obligations to You

We keep your account data behind encrypted connections and store your payment details — including your bKash, Nagad, or Rocket wallet references — only for as long as needed to process transactions and comply with applicable obligations. You can request a summary of the data we hold on your account by contacting support in writing. If you believe your account has been accessed without your authority, notify us immediately so we can suspend activity while we investigate.

Data Retention

We hold your account and transaction records for the period required by applicable rules, after which personal data is deleted or anonymised from our systems.

Account Security

Your account is protected by a password and OTP verification step. Never share your login credentials; we will never ask for your password through chat or email.

Wallet References

bKash, Nagad, and Rocket wallet numbers linked to your account are used only to process your deposits and withdrawals, not shared with third parties outside that process.

Request Your Data

Contact support in writing to request access to the personal data we hold, to correct inaccuracies, or to ask about account closure and data removal.

TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear, or you need to raise a terms-related concern about your account, our support team can be reached through the channels below. We handle account and terms queries during published support hours; wallet-related disputes involving bKash, Nagad, or Rocket are reviewed separately and may take additional time depending on the payment rail involved.

Live Chat Open the chat icon inside your account dashboard to speak with the support team about terms queries or account conduct concerns.
Email Support Send a detailed message to our support address for written terms queries, account suspension questions, or wallet dispute follow-ups.
Help Centre Browse the help section inside your account for answers to common terms and account conduct questions before contacting the team directly.

Common Questions About These Terms

Real questions players in Bangladesh ask when reviewing account terms before they deposit or start playing.

These terms apply to anyone who opens an account with ok lb. Access is subject to your local law and the eligible regions we support — check that before you register.

We can update the terms when the platform changes, but we flag material updates on the platform before they take effect. Continuing to use your account after that means you accept the changes.

Any balance in your account wallet at the time of suspension is held during our review. We assess the situation under these terms before deciding on any release of funds.

Contact our support team in writing to request account closure. We will confirm what data is held, how long retention obligations apply, and when deletion or anonymisation takes place.

Your wallet details are used only to process deposits and withdrawals. We do not share them with third parties outside that specific payment process.

Where any part of our terms conflicts with applicable local law in your jurisdiction, local law governs. Availability depends on eligible regions and what is permitted under your local law.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.